Shipping & Refunds
Your safety and the safety of our employees is a top priority for us. We continue to hold high expectations in our process to get your items out quickly, safely, and accurately. While we work quickly to fulfill your orders as soon as we receive them, please note that most packages only leave our store between Monday and Friday, so there may be a small delay if you order over the weekend.
After your order is placed, you will receive an email confirmation that the order has been placed. Please make sure the address shown is correct. Within 2-3 days you should receive an email that your items have been processed and shipped.
We currently only ship to addresses in the United States. If you need something shipped further, and are not sure if shipping is available, please call our store at 352-753-2787 and we will see if we can make it happen for you.
Our shipping is done through the Shopify system.
Refunds and Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be sealed in the original packaging.
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials, or flammable liquids or gases.
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.